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Return Policies

General conditions

Our policy lasts 30 days after you receive your purchase. No refund or exchange will be accepted after this deadline. In any case you have to respect the following eligible conditions and we will advise to which warehouse send your item back and how to proceed.

Eligible item:

Not eligible item:

Shipping fees

Unless otherwise stipulated, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. There is only two cases where we pay shipping fees: when you receive the wrong item or when you receive a damaged item.

Damaged items


Refund method

You can receive a refund of the purchase cost in your original payment method and all you need to do is to ship the item back to us. Please note that with this option, you will have to pay the carrier directly for return shipping costs (except for an error or damaged product). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card within 3 to 5 business days after the receiving and inspection of the product.

Late or missing refunds

If you haven’t received a refund yet, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company, it may take some time before your refund is officially posted.
  3. Contact your bank to check if the refund is pending.
  4. If you have done all of this and you still have not received your refund, please contact us at [email protected]


If you need to exchange you purchase for the same item, send us an email at [email protected] with a picture of the item and an explanation of the situation. We will advise to which warehouse send it back and how to proceed.

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