Return Policies

General conditions

Our policy lasts 30 days after you receive your purchase. No refund or exchange will be accepted after this deadline. In any case you have to respect the following eligible conditions and we will advise to which warehouse send your item back and how to proceed.

Eligible item:

• Your item must be in the original packaging (same condition that you have received it).
• You have to provide a receipt or proof of purchase in the return box.
• You have to send a picture of the item, an explanation of the situation and your receipt at [email protected]

Not eligible item:

• Any item not in its original condition, damaged or have missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after receiving.
• Any item on sale. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping fees

Unless otherwise stipulated, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. There is only two cases where we pay shipping fees: when you receive the wrong item or when you receive a damaged item.

Damaged items

• When you sign for delivery, even if the package appears slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us, we will send you a new one right away.
• If you have already accepted the package and notice that it is damaged, you have a 48 hours to notify us and proceed a freight claim free of shipping charge.
• If you decide you do not want a replacement unit, you can return the item under our standard return policy.
• If you receive a damaged product or the wrong product and we cannot solve the issue, we will pay for return shipping cost and your purchase.

Refunds

Refund method

You can receive a refund of the purchase cost in your original payment method and all you need to do is to ship the item back to us. Please note that with this option, you will have to pay the carrier directly for return shipping costs (except for an error or damaged product). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card within 3 to 5 business days after the receiving and inspection of the product.

Late or missing refunds

If you haven’t received a refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, it may take some time before your refund is officially posted.
3. Contact your bank to check if the refund is pending.
4. If you have done all of this and you still have not received your refund, please contact us at [email protected]

Exchanges

If you need to exchange you purchase for the same item, send us an email at [email protected] with a picture of the item and an explanation of the situation. We will advise to which warehouse send it back and how to proceed.