Return Policy

You can return an item for a refund within 30 days of delivery. We offer two methods of returns:

1. You can receive a full refund in the form of store credit. If necessary, we’ll pick up the item at a scheduled time. With this option, returns are completely free—meaning we’ll cover the cost of return shipping.
2. You can also receive a refund of the merchandise total in your original payment method— all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. Please note that with this option, you will be responsible for paying the carrier directly for return shipping costs.

Return policy for damaged products

• When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us, we will send you a new one right away.
• If you have already accepted the package and notice damaged, please contact us right away and we will ship you replacement parts, free of charge. We usually only have a 48-hour window to file freight claims.
• If you decide you do not want a replacement unit, you can return the item under our standard return policy.
• If you received a damaged product or the wrong product and we cannot solve the issue, we will pay to return the item us, on top of the refund.